NERSC Help and Support¶
NERSC strives to be the most user friendly supercomputing center in the world.
The online help desk is the preferred method for contacting NERSC.
NERSC Consultants handle thousands of support requests per year. In order to ensure efficient timely resolution of issues include as much of the following as possible when making a request:
- error messages
- location of relevant files
- job scripts
- source code
- output of
- any steps you have tried
- steps to reproduce
You can make code snippets, shell outputs, etc in your ticket much more readable by inserting a line with:
Access to the online help system requires logging in with your NERSC username, password, and one-time password. If you are an existing user unable to log in, you can send an email to firstname.lastname@example.org for support.
Consulting and account-support phone services have been suspended.
To report an urgent system issue, you may call NERSC at 1-800-66-NERSC (USA) or 510-486-8600 (local and international).